Because Ageing with Dignity Starts at Home
Home Care with Heart.
At Heart & Home Support, we’re dedicated to helping individuals and families navigate the ageing journey with confidence, compassion, and peace of mind.
Grounded in respect, flexibility, and dignity, we work in partnership with you to create personalised care that feels natural, familiar, and truly supportive.
Your wellbeing is at the heart of everything we do - and we’re here beside you, every step of the way.
What is a Home Care Package?
A Home Care Package (HCP) is government-funded support designed to help older Australians live independently in their own homes for as long as possible.
But understanding how to get started, what services you can access, and how to make the most of your package can feel overwhelming - that’s where we come in.
Why Choose Heart and Home Care Support?
Supporting a family member or friend can be deeply rewarding. But it can also feel overwhelming and bring up feelings of guilt when you consider asking for outside help.
You have your own busy life - work commitments, family, and personal needs - and it’s okay to need a hand.
At Heart & Home Support, we’re here to ease that burden. We want you to be able to remain the loving daughter, son, niece, nephew, or friend - the person who shares joyful moments, and not constantly worried or overwhelmed by care planning.
Let us take the pressure off by organising trusted, compassionate support tailored to your loved one’s needs. That way, you can focus on what truly matters: enjoying time together without guilt or stress.
At Heart & Home Support, we’re committed to making your transition as smooth and stress-free as possible. We’ll be by your side every step of the way, ensuring you feel confident, heard, and supported - because your wellbeing truly matters.
- Trusted Local Support
- Your Own Nursing Coordinator
- Trusted by Clients and Families
- Consistency and Continuity
- Clear, Open Communication
- Focus on Quality and Compliance
Upcoming Changes to Home Care Packages
From 1 November 2025, the Support at Home program will replace both the Home Care Package Program and the Short-Term Restorative Care Program.
This is part of the Australian Government’s new Aged Care Act, which puts the rights, dignity and wellbeing of older people at the centre of care.
Our Services
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Personal Care
Support with daily activities such as bathing, dressing, grooming, and mobility.
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Domestic Assistance
Light housekeeping, laundry, meal preparation, and errands to keep your home comfortable.
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Social Support
Companionship, outings, and engaging activities to support your wellbeing.
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Clinical & Nursing
Professional nursing, catheter and wound care, medication prompts, and ongoing monitoring.
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Care Coordination
We act as your advocate - organising services, managing appointments, and guiding you through the system.
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At Home Transition
Support when moving between hospital, respite or home - making the process smooth and stress-free.
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Allied Health
Organise and coordinate allied health professionals - to support your health, mobility, and overall wellbeing at home.
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Transport
Use the Cabcharge and other components of your package to maintain your access to your community.
The Inspiration Behind Heart & Home Support
“Heart & Home Support was born from both professional insight and personal experience. Over the years, I’ve walked alongside families who were overwhelmed, unsure where to turn, and simply wanted the best for their ageing loved ones. I’ve seen firsthand the gaps that can exist between services and the real human needs of older people — connection, trust, compassion, and continuity.
The inspiration for this business came from a desire to change that — to offer more than just care, but care with heart. I wanted to create a local, personalised service that empowers older people to live their lives with dignity and choice, surrounded by familiar comforts, in the place they love most: their home.
Heart & Home Support was created for those people and families seeking a steady, trusted guide — someone who truly listens, understands the aged care system, and walks alongside them with kindness and clarity”.