Why Clients choose Heart & Home Care Support

Comprehensive Initial Assessments

This is the first, detailed meeting where we sit down with you (and your loved ones, if you wish) to truly understand your unique circumstances. It’s more than just ticking boxes — it’s about listening to your story, preferences, and goals so we can tailor your support from the very beginning.

Individualised Care Plans

Care plans are developed with you — not just for you. They’re flexible and regularly reviewed, evolving as your needs and preferences change over time. Whether it’s just you, or with input from your family or healthcare team, we’ll work together to create a personalised care plan that supports your wellbeing in a way that feels right for you.

Coordinating the Care That Matters to You

From personal care, domestic help, and transport, to nursing and allied health — we’ll help organise the services you need, when you need them. We coordinate and supervise all services ensuring every person involved in your care is qualified, compassionate, and aligned with your care goals.

Ongoing Monitoring and Reviews

Your needs may change over time, so we regularly reassess your situation and adjust your care plan as needed — always striving for flexibility, dignity, and cost-effectiveness.

Budget Management & Service Agreements

Home Care Package funding can feel confusing — but it doesn’t have to be. We’ll guide you step by step, explaining what’s included, helping you make informed choices, and ensuring your budget works for you without any surprises or unnecessary fees.

Your Choice, Our Support

Whether it’s a carer, gardener, or allied health professional — the decision is always yours. We support your choices by sourcing qualified, fully compliant providers who meet our high standards of care, professionalism, and empathy. Your wellbeing, safety and preferences always come first.

Prompt Response to Urgent Needs

We’re here when it matters most. Urgent needs are prioritised, and changes are actioned promptly to keep you safe and supported.

Clear, Compassionate Communication

We maintain regular contact with you, your family, and healthcare professionals to ensure everyone stays informed and involved.

Record-Keeping and Compliance

Our operations align with the Aged Care Quality Standards, Australian Government and State legislation, and meet the regulatory requirements set by the Aged Care Quality and Safety Commission. An effective Incident Management System is a commitment to upholding the rights, safety, and wellbeing of those we support - because quality care begins with trust.